1. What is ITIL ITSM IT Service Define ITIL ITIL Tutorial Basics
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This video explains what ITIL is, the benefits of ITIL, ITSM, IT services and the link between all these aspects.
IT services refer to the application of business and technical expertise to enable organizations to create, manage, optimize or access information and business processes.
IT service management, also known as IT SM, refers to the set of activities guided by policies, organized and structured into processes and supporting procedures carried out by an organization for planning, designing, delivering, operating and controlling information technology services that are offered to customers. .
The purpose of any IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organization can achieve its business goals.
Some of the popular IT service management frameworks are ITIL, COBIT, Microsoft Operational Framework called MOF and ISO 20000.
ITIL is a framework consisting of a set of good practices for IT service management, which focuses on aligning IT services with business needs.
ITIL contains detailed process descriptions, flows, success factors, metrics and implementation guidelines that organizations can adapt to work in their environment.
The ITIL framework can help organizations build and improve their overall IT service management capabilities, increase alignment with the business, and maximize and demonstrate value to the business.
It focuses on providing IT services to the company.
IT services refer to the application of business and technical expertise to enable organizations to create, manage, optimize or access information and business processes.
IT service management, also known as IT SM, refers to the set of activities guided by policies, organized and structured into processes and supporting procedures carried out by an organization for planning, designing, delivering, operating and controlling information technology services that are offered to customers. .
The purpose of any IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organization can achieve its business goals.
Some of the popular IT service management frameworks are ITIL, COBIT, Microsoft Operational Framework called MOF and ISO 20000.
ITIL is a framework consisting of a set of good practices for IT service management, which focuses on aligning IT services with business needs.
ITIL contains detailed process descriptions, flows, success factors, metrics and implementation guidelines that organizations can adapt to work in their environment.
The ITIL framework can help organizations build and improve their overall IT service management capabilities, increase alignment with the business, and maximize and demonstrate value to the business.
It focuses on providing IT services to the company.
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