Join Leo Gilbert, Manager of Global IT Service Management and IT Operations at Vertiv, and Todd Crane, xMatters Solution Architect, as they discuss, demonstrate, and answer questions about how Vertiv is transforming its Major Incident, IT, and Business Continuity (BC) processes through integration-driven collaboration with ServiceNow ITSM and xMatters Actionable IT Alerts.

You will learn how to:

– Engage other teams to quickly resolve major incidents without leaving the ServiceNow user interface
– Inform important stakeholders or 'in the know' about major incidents and disruptions
– Provide closed-loop tracking of all communication interactions within the original ServiceNow ticket, allowing post-mortem reporting and traceability

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