You said it. But have they heard? For Frances Frei, communication is about saying things simply enough that the audience can really understand them.

As a professor of technology and operations management at Harvard Business School, Frei knows that shaping the culture within organizations requires communicating in ways that influence how people think and act. The problem for many leaders, she says, is that when we “understand something deeply, we describe it in a complicated way. If you want broad influence and conviction, we must understand this very deeply. And then describe it in a simple and compelling way so others can take action.”

In this episode of Think Fast, Talk Smart, Frei, and host Matt Abrahams explore strategies for easier communication, building and maintaining trust, and celebrating diverse perspectives within our teams. They also discuss key points from Frei's latest book, Move Fast and Fix Things: The Trusted Leaders' Guide to Solving Hard Problems (https://store.hbr.org/product/move-fast-and-fix-things-the -trusted -leader-s-guide-to-solving-hard-problems/10546).

More resources:

For a transcript of this episode, visit our website (https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast).

Move Fast and Fix Things: The Trusted Leader's Guide to Solving Tough Problems (https://store.hbr.org/product/move-fast-and-fix-things-the-trusted-leader-s-guide- to- solving difficult problems/10546)

Fixable (https://www.ted.com/podcasts/fixable), a podcast with Anne Francis and Frances Frei

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