Chat etiquette plays a huge role in customer service. Professional and authentic interaction with customers goes far beyond the ability to make a sale. It helps build lasting customer relationships, inspires future communications, and creates fans and advocates for your brand.

How can you treat the customer so that you can appreciate all these benefits and escalate your service to a more professional and human level?

Customer service training is the most important part of achieving these goals.

A professional line of communication is not so obvious if you expect your service agents to use it intuitively. This is especially true for new hires who often need help finding the right communication style that aligns with your business goals and allows them to maintain their authenticity.

This video tutorial from Provide Support Live chat provides some guidance on how a service agent can best handle the most important points in a live chat conversation.

Timecodes:
0:00 – Introduction
2:59 – How to ask for more information or verify your understanding of the question/issue
3:35 – How to say /"I don't know/"
5:04 – How to put on hold
6:13 – How to admit mistakes
6:49 – How to say /"No/"
8:10 – How to proceed
8:59 – How to deal with complaints and angry customers
9:48 – How to keep a promise
10:25 – How to handle multiple customers at once
11:30 – How do you treat those who contacted the wrong chat?
12:39 – How to wrap up the conversation

You can also read this in our Blog article:
https://www.providesupport.com/blog/customer-service-cheat-sheet-for-live-chat-support-operators-with-examples-of-responses/

Follow this link to read more useful tips:
https://www.providesupport.com/blog/

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