2. Complete Stages of the ITIL Services Lifecycle Process Roles Tools ITIL Overview in 10 Minutes
| Channel | Publish Date | Thumbnail & View Count | Download Video |
|---|---|---|---|
 | Publish Date not found |  0 Views |
This video explains the phases of the complete ITIL service lifecycle or core publications, along with the process, roles and tools used in each phase of the lifecycle. This video helps align IT with business operations.
According to ITIL v3, there are 5 phases or core publications in the IT service life cycle.
The first phase of ITIL is Service Strategy, which deals with the strategic analysis, planning, positioning and implementation related to IT service models, strategies and objectives.
It provides guidance on how to leverage IT service management capabilities to effectively deliver value to customers and illustrate value to service providers.
The second phase of ITIL is Service Design
Service Design translates strategic plans and objectives and creates the designs and specifications for execution through service transition and operations.
The third phase of ITIL is the service transition
It provides guidance on the design and implementation of the service and ensures that the service delivers the intended strategy and can be managed and maintained effectively.
The fourth phase of ITIL is Service Operation
which provides guidelines for managing a service during its daily production life.
It also provides guidance for supporting operations through new models and architectures such as shared services, utility computing, web services and mobile commerce.
The fifth phase of ITIL is Continuous Service Improvement
It provides guidance for measuring service performance throughout the service lifecycle, suggesting improvements in service quality, operational efficiency and business continuity.
Now we'll look at the processes, people and tools in each of the core ITIL service lifecycle publications in detail.
Four processes in service strategy.
The first is Service Catalog Management, which ensures that a Service Catalog is produced and maintained that contains accurate information about all operational services and those that are ready to run operationally.
The second process is Service Level Management, which helps negotiate Service Level Agreements with the customers and design services in accordance with the agreed service level goals. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and for monitoring and reporting service levels.
Capacity management ensures that the capacity of IT services and IT infrastructure is able to achieve the agreed service level goals in a cost-effective and timely manner.
Availability management is responsible for ensuring that all IT infrastructure, processes, tools and roles are suitable for the agreed availability goals.
IT Service Continuity Management manages risks that can have serious consequences for IT services. ITSCM ensures that the IT service provider can always deliver the minimum agreed Service Levels, by reducing the risk of disasters to an acceptable level and planning the recovery of IT services.
Information Security Management guarantees the confidentiality, integrity and availability of an organization's information, data and IT services.
The next process is supplier management, which ensures that all contracts with suppliers support the needs of the business and that all suppliers meet their contractual obligations.
The final process of service design is Design Coordination, which coordinates all service design activities, processes and resources.
process plans and coordinates resources to implement a major release within predicted cost, time, and quality estimates. This can be considered equivalent to project management.
Change management
helps collect, analyze, store and share knowledge and information within an organization. The primary goal of knowledge management is to improve efficiency by reducing the need to rediscover knowledge.
Here are the roles in the service transition.
ensures that configuration items and services are continuously monitored, and that events are filtered and categorized to decide on appropriate actions.
Problem treatment
manages the life cycle of all incidents. The primary goal of Incident Management is to return the IT service to users as quickly as possible.
Problem management
manages the life cycle of all issues. The primary objectives of Problem Management are to prevent incidents and minimize the impact of incidents that cannot be prevented.
Request for fulfillment
fulfills the service requests such as password reset.
Access management
ensures that authorized users are given the right to use a service, while preventing access for unauthorized users.
In addition to these processes, service operation also has the following functions.
Continuous service improvement uses quality control methods to learn from past successes and failures.
According to ITIL v3, there are 5 phases or core publications in the IT service life cycle.
The first phase of ITIL is Service Strategy, which deals with the strategic analysis, planning, positioning and implementation related to IT service models, strategies and objectives.
It provides guidance on how to leverage IT service management capabilities to effectively deliver value to customers and illustrate value to service providers.
The second phase of ITIL is Service Design
Service Design translates strategic plans and objectives and creates the designs and specifications for execution through service transition and operations.
The third phase of ITIL is the service transition
It provides guidance on the design and implementation of the service and ensures that the service delivers the intended strategy and can be managed and maintained effectively.
The fourth phase of ITIL is Service Operation
which provides guidelines for managing a service during its daily production life.
It also provides guidance for supporting operations through new models and architectures such as shared services, utility computing, web services and mobile commerce.
The fifth phase of ITIL is Continuous Service Improvement
It provides guidance for measuring service performance throughout the service lifecycle, suggesting improvements in service quality, operational efficiency and business continuity.
Now we'll look at the processes, people and tools in each of the core ITIL service lifecycle publications in detail.
Four processes in service strategy.
The first is Service Catalog Management, which ensures that a Service Catalog is produced and maintained that contains accurate information about all operational services and those that are ready to run operationally.
The second process is Service Level Management, which helps negotiate Service Level Agreements with the customers and design services in accordance with the agreed service level goals. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and for monitoring and reporting service levels.
Capacity management ensures that the capacity of IT services and IT infrastructure is able to achieve the agreed service level goals in a cost-effective and timely manner.
Availability management is responsible for ensuring that all IT infrastructure, processes, tools and roles are suitable for the agreed availability goals.
IT Service Continuity Management manages risks that can have serious consequences for IT services. ITSCM ensures that the IT service provider can always deliver the minimum agreed Service Levels, by reducing the risk of disasters to an acceptable level and planning the recovery of IT services.
Information Security Management guarantees the confidentiality, integrity and availability of an organization's information, data and IT services.
The next process is supplier management, which ensures that all contracts with suppliers support the needs of the business and that all suppliers meet their contractual obligations.
The final process of service design is Design Coordination, which coordinates all service design activities, processes and resources.
process plans and coordinates resources to implement a major release within predicted cost, time, and quality estimates. This can be considered equivalent to project management.
Change management
helps collect, analyze, store and share knowledge and information within an organization. The primary goal of knowledge management is to improve efficiency by reducing the need to rediscover knowledge.
Here are the roles in the service transition.
ensures that configuration items and services are continuously monitored, and that events are filtered and categorized to decide on appropriate actions.
Problem treatment
manages the life cycle of all incidents. The primary goal of Incident Management is to return the IT service to users as quickly as possible.
Problem management
manages the life cycle of all issues. The primary objectives of Problem Management are to prevent incidents and minimize the impact of incidents that cannot be prevented.
Request for fulfillment
fulfills the service requests such as password reset.
Access management
ensures that authorized users are given the right to use a service, while preventing access for unauthorized users.
In addition to these processes, service operation also has the following functions.
Continuous service improvement uses quality control methods to learn from past successes and failures.
Please take the opportunity to connect and share this video with your friends and family if you find it useful.
