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#jobinterviews #interviewquestions #customerserviceinterviews
In this interview training tutorial, Richard McMunn covers the following four things that will help you prepare for and pass any customer service interview:
1. A list of 21 customer service interview questions that I strongly recommend you prepare for.
2. Brilliant, unique ANSWERS to tough customer service interview questions.
3. TIPS to stand out during your job interview.
4. Further resources (including these slides) to help you SUCCEED!
OTHER USEFUL VIDEOS FOR CUSTOMER SERVICE AND VACANCIES RECOMMENDED BY RICHARD
Customer Experience Interview Questions: https://youtu.be/90vBHUlTxh4
Interview with hotel receptionist: https://youtu.be/UUr47gLNZPw
Call center application questions: https://youtu.be/GgCruj9Rbb0
Interview tips for customer service managers: https://youtu.be/JI0bPflw3Z8
Customer Success Interview Questions: https://youtu.be/xsAj4qonecA
How to handle a customer complaint: https://youtu.be/LLQafgLyMjo
What is a good customer service response?
/"Good customer service means providing positive, timely and attentive service to all customers on a consistent basis, while ensuring that their in-store or online experience is positive and in line with the company's customer service policies and procedures.
The goal of good customer service is to not only encourage customers to return to the business in the future, but also to encourage new customers through recommendations and positive online reviews.”
What questions are asked during a customer service call?
Q1. Why do you want to work in customer service?
Question 2. How would you define good customer service?
Q3. What are the key skills needed to work in customer service?
Q4. How would you handle a customer complaint?
Question 5. Why is good customer service so important?
Question 6. What is the best customer service you have ever received? What made it different?
Question 7. Can you tell me a time when you provided brilliant customer service?
Question 8. Can you tell me when you have received poor customer service?
Question 9. Give me some examples of brilliant customer service?
Q10. What is the difference between customer service and customer support?
Q11. How do you deal with an unreasonable customer?
Q12. Why should we hire you for this customer service position?
Question 13. What experience do you have relevant to this customer service position?
Question 14. Describe a situation where you had to be flexible at work?
Q15. Can you tell me about a time when you went above and beyond for a client?
Q16. If someone within the customer service team was not doing their job to the right standard, what would you do?
Q17. What is the best way to build a positive relationship with customers?
Q18. Tell me about a time you bent the rules to help a customer? What happened and why did you bend the rules?
Q19. While dealing with a customer issue, how would you decide what information to include and what to leave out?
Q20. How do you see customer service evolving in the future?
Q21. That's the end of your customer service call. Do you have questions for the panel?
Connect with Richard McMunn on LinkedIn.com:
https://www.linkedin.com/in/richard-mcmunn-coach/
Download Richard's 21 BRILLIANT ANSWERS to tough customer service interview questions in a PDF guide here:
https://passmyinterview.com/answers-op-customerservice-interview-questions/
Please take the opportunity to connect and share this video with your friends and family if you find it useful.
