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Learn how to speak professional English on the phone with 36 great phrases for professional customer service. The lesson includes phrases for dealing with complaints, angry customers and much more!
Get your FREE professional English Phrase Booster here: https://bit.ly/phrasebooster
Read more about my online Small Talk course: https://derekcallan.com/small-talk-for-professionals/
If you like my short classes for busy people and want to support me, buy me a cup of coffee! Thank you! https://www.buymeacoffee.com/derekcallan
Chapters
0:00 Introduction
0:26 Answer the call and greet the customer
0:58 Dealing with negative reactions
01:24 Transfer call and put customer on hold
02:16 Request customer information
02:58 Asking for billing or credit card information
3:24 Check other information
4:41 Apologies for any issues with orders or products
06:03 Dealing with angry customers
07:05 When you need to make a follow-up appointment later
07:32 End the call
Read more about me:
Website: https://derekcallan.com/
Visit me on social media:
Instagram: https://www.instagram.com/derekcallan.english/?hlen
Facebook: https://www.facebook.com/derekcallan.english/
Music credits:
Background music: Honey and Milk by The 126ersks! https://www.buymeacoffee.com/derekcallan
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