In this video, I share five ways to increase your Net Promoter Score response rate to 60% or more. What I share in this video is not anecdotal. These strategies have worked for me in my companies and in the companies I have consulted for.

RELATED VIDEO: 3 Net Promoter Score Mistakes Every Company Makes http://www.michelfalcon.com/3-net-promoter-score-mistakes-every-company-makes/

To learn more about what I do and to read about strategies I've used to improve customer experience and employee engagement, visit my website http://www.michelfalcon.com.

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