9-1-1 Best practices for quality assurance and improvement (QA/QI) by VPI and DALF
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Learn about proven tips and tools for improving quality assurance in your communications center. Nathan Lee and Sherrill Ornberg of the Denise Amber Lee Foundation share the essential elements of a successful QA program and discuss key highlights of the new APCO NENA QA/QI standard. VPI's Patrick Botz shares ways to automate quality assurance processes to ensure QA program consistency, fairness and impact.
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