In this interview I spoke with Carl Smith, CIO at King's Daughters Medical Center (KDMC), Dessiree Paoli, Sr. Manager, Solution Marketing at Interlace Health, and Maggie Peña, Vice President of Client Services at Interlace Health to talk about their project that converts and consolidates 2,500 paper forms into 1,000 digital forms.

They explain why forms are often overlooked and Smith explains the impact this project has had on his organization. He also shares the importance of integrating the forms with his MEDITECH EHR and how the integration process went for them. (See the full details of how Interlace Health & MEDITECH helped digitize KDMC's informed consent process in this case study)

Smith also shares how form optimization never stops, which contradicts many people's idea that we've already figured out the forms and can move on. Forms are not a one-time project, and Peña emphasizes how the relationship between Interlace Health and KDMC is continually evolving as part of this ongoing effort to improve the experience for both patients and staff.

Finally, we wrap up the interview with a statistic they shared in their HIMSS presentation: 52% of healthcare leaders cited patient engagement as their top focus. Plus, Smith shares what's important to him and what he's most excited about in the future.

Learn more about Interlace Health: https://interlacehealth.com/

Learn more about King's Daughters Medical Center: https://kdmc.org/

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