CALL CENTER 101: Customer Satisfaction Survey (CSAT Survey Tips)

CALL CENTER 101: Customer Satisfaction Survey (CSAT Survey Tips)

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Rea Ninja • Available on Youtube • Published 6 years ago
CALL CENTER 101: Customer Satisfaction Survey (CSAT Survey Tips)
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UNDERSTANDING CALL CENTER METRIES EPISODE 1

For this first video on understanding metrics, I shared my experiences with CSAT surveys, how to achieve your target CSAT score, and some reasons why customers give a failing CSAT score.

Hopefully this gives you an idea of how this metric works in a call center or customer service setting.

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