Recorded live during the Transformers Summit 2022 with Chris Chesney, Training and Organizational Development at Repairify. Chris takes the common phrase, “You don't know what you don't know,” and turns it into “I don't know THAT I don't know.” As today's technology continues to expand, there is too much information to remember and know every piece of auto repair knowledge. How can we change the way engineers learn? How can we prove their understanding, aside from a certificate or completing a course?

Show notes

Adaptive learning, implemented in Area 9 at Repairify. Providing a knowledge base to fill the gaps. Being thirsty for a certain piece of knowledge.

Evaluations take place during the training. The course asks 'what do you know now?'

Exposing the unconscious incompetent: “I don't know THAT I don't know.”

“We must build an education model that serves everyone in the industry, those who are experienced and those who are not, and everyone in between.”

The proof of skill step. This will take you through a three-step process modeled after the Federal Aviation Administration.

Prove you know it, learn it and they can do it

“The ability to change that e-learning so that it attracts people to it because they want the end game, and that's evidence of a skill that's not only valuable to the store owner because they know who they're hiring and what they can and cannot can, but more importantly for the technician, it is something that adds value to their portfolio, that increases their value in the shop.”

Automakers build code in multiple silos and they all have to come together, so they are not elegant solutions.

“Man built them, man will break them, man will repair them”

Sponsored by AAPEX and NAPA TRACS

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