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As IT professionals, CIOs and managed service providers, delivering top-notch customer service is essential to the success of your career or business. However, certain customer service mistakes can damage your reputation and drive customers away. In this video, you'll learn common mistakes to avoid in IT customer service.

#customerservice #helpdesk #servicedesk

Learn the six steps of a successful technical support session: https://youtu.be/OiC4gUa3xak

Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo

Here are four magical customer service phrases (What to say in almost any situation): https://youtu.be/TqYT8A7ybNo

What is Compassionate Geek?

The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It is also an online customer service training for IT professionals, including IT customer service training videos and more.

More information can be found at: https://CompassionateGeek.com

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