In a world where Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are increasingly merging, the race is on to deploy next-generation tools that empower employees to deliver unparalleled customer experiences.

Introducing Microsoft Teams, not only the world's favorite UC tool, but it also provides users with generative AI capabilities that are redefining the contact center landscape.

In this session, UC Today's Rob Scott (Agent Scott 008) speaks with William Rubio, Chief Revenue Officer at CallTower and Thomas John, VP Partners EMEA & International at Five9, akin to a James Bond mission, to discuss this trend. into different office worker personas and the unique ways these 'special agents' leverage the power of Teams to deliver excellent customer service.

Produced by UC Today News – Unified Communications & Collaboration Tech News #Teams #AI #CX

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