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In this session, I'll review some of the most common support scenarios and tools that helpdesk professionals simply need to know if they want to support Microsoft 365. I also discuss where I can find information and ultimately get help or offer help to your customers or partners.
Visit me at Andymalone.org
Time codes
00:00 Introductions
01:17 Microsoft 365 Support Tools
03:04 Mobile support apps
03:34 Microsoft Lighthouse
04:40 DNS tips and tricks
07:00 Useful support settings
07:57 Software and update settings
10:46 Azure AD Connect hybrid tips
13:22 Azure AD diagnostic tools
14:07 Tips and tricks for sharing SharePoint online
18:29 Onedrive for Business tips
23:43 Conclusions of the session and next steps
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