A customer journey consists of several touchpoints that together form the experience they gain when interacting with a brand or company. By seeing the world as a collection of potential customers, companies and small businesses can better organize themselves and gain loyal customers.
Watch this video where Dr. Vivek Bindra describes why customer service is crucial for business growth. He also provides and explains in depth five effective strategies and how business owners can use them to boost sales of their business.
In this video he explains the following 5 strategies for exceptional customer service:
1. Feedback forms
2. First call resolution
3. Net Promoter Score
4. Complaints management
5. Lead time
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Dr. Vivek Bindra is the founder and CEO of Bada Business Pvt. Ltd., one of the most progressive Ed-Tech platforms in Southeast Asia.

He is the only business mentor in the world to have achieved 7 Guinness World Records.

This is the world's most subscribed entrepreneurial YouTube channel, with over 1.2 billion viewers.

Business Coaching Programs (BCP) are specially designed courses to provide a holistic view of business operations, helping you build high-performing business frameworks, put together powerful strategies that will drive innovation and drive profitable growth with the hand-holding support of a personalized company. Coach.

To join the Business Coaching Program – https://www.badabusiness.com
OR Call 9810544443
Website – https://www.badabusiness.com

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To download the Bada Business app, click this link –

https://tinyurl.com/nhav2kp6
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