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Informative listening plays a crucial role in the IT world. In this video you will learn examples of informative listening and the most important tip for informative listening.

#customerservice #helpdesk #servicedesk

Learn the six steps of a successful technical support session: https://youtu.be/OiC4gUa3xak

Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo

Here are four magical customer service phrases (What to say in almost any situation): https://youtu.be/TqYT8A7ybNo

What is Compassionate Geek?

The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It is also an online customer service training for IT professionals, including IT customer service training videos and more.

More information can be found at: https://CompassionateGeek.com

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