Helpdesk training episode number 1 – Answering the phone. Proper phone etiquette and how the help desk is the first step to any IT professional's career.

If you think the help desk role isn't the right career move for you… think again. Stay tuned for episode number 2 (when we decide to release it) where we discuss more helpdesk values and training tips.

The equipment used in this video is as follows (affiliate links below)
Sony a7 (main camera): http://amzn.to/2xQrcpY
Google Pixel (side camera): https://store.google.com/us/product/pixel_phone?hl=en-US
Zoom H1 digital recorder: http://amzn.to/2zlEA6v
Giant Squid Microphone: http://amzn.to/2zl6WxK
Flexispot 47/" Sit Stand Desk: http://amzn.to/2gviP0x

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For frequently asked questions see this playlist: https://www.youtube.com/watch?v=Xdgh3TwO8cM&list=PLNftqnrunKiEcFd8E3yKPC77nu9A2ikx-

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