HubSpot brings an exciting update to all Service Hub Pro & Enterprise users!

You can now manage your tickets and conversations in one place: HubSpot Help Desk Workspace

HubSpot Help Desk WorkSpace is now a centralized ticket management workspace designed for support teams. Tickets and calls are now part of the helpdesk and make it possible to efficiently receive customer questions, troubleshoot and resolve problems.

Here are the quick steps to access the all-new Help Desk Workspace

1. Log in to your HubSpot account.
2. to Services
3. Click on Helpdesk.

Here's a more detailed overview of the features:

1. Create ticket: Users can create tickets manually or automatically via various channels such as email, forms, telephone and chat.

2. Custom Views: One of the key features of the Help Desk workspace is its customizable views, which allow users to organize tickets based on their specific criteria and preferences.

3. Comprehensive Ticket View: The workspace provides a comprehensive view of each ticket, so support agents can access all relevant information at a glance.

HubSpot's Help Desk Workspace enables companies to deliver exceptional customer service and build stronger customer relationships.

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