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It was great to have a conversation about the importance of customer service with Mr. David Boucher, Group Chief of Service Excellence at Aster DM Healthcare. https://www.asterdmhealthcare.com/
During the discussion, Mr. David spoke in detail about the importance of customer service as core to organizational success. During his interview, he spoke about the importance of strengthening customer service offerings to make any organization a global leader.
He also spoke about the various challenges organizations face in adopting service as a key performance indicator. He also shared the importance of coordination between different departments of the organization to achieve high levels of service excellence.
Mr. David recommends that any organization that wants to become a global leader in customer service excellence should start the journey with top management. He also emphasized the importance of technology and the role of the Human Resources department in introducing service excellence as a critical KPI for all its employees. For detailed information about service excellence and the role of the Chief of Service Excellence officer, watch the full interview.
Mr. David has been quoted in more than 250 newspapers and magazines, including The Wall Street Journal, New York Times, The Economist, US News & World Reports. He has been interviewed on NBC Nightly News & Fox Business News. He has also lectured on disruptive innovation in healthcare at Harvard Business School, Yale School of Management, and Harvard Medical School.
Watch the previous video – https://youtu.be/Yeehu67KljA
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#customer_service #service #care #service_excellence #performance #customer_happiness #health_services #excellence
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