Even if you don't think you're a natural (or you hate it), anyone can master this important art using the right tactics and behaviors.

00:00 “Small talk” is a misnomer for such an important part of communication.
01:07 Set appropriate goals.
01:52 Give yourself permission to pause.
03:35 What if you feel like you don't have anything smart to say?
04:24 What should I do if I make a mistake or say something stupid?
05:09 What if my problem is that I have too much to say?
06:04 What tools can I use if none of this comes naturally to me?
07:53 How do I get the conversation going?
09:00 How do I end the conversation (elegantly)?

According to Matt Abrahams, author of /"Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot/

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