Namrata Bhatia discusses the importance of keeping customers engaged post-acquisition through personalization and soft retention tactics, ultimately turning them into brand advocates for a balanced and successful marketing strategy.

Full video here – https://www.hashgrowth.org/videos/acquisition-vs-retention-what-matters-and-when/

In the full video, the panel discusses:
– The law of balancing acquisition and retention
– How relevance is the key to reducing customer churn
– How soft retention combined with brand advocacy helps build a winning strategy

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For more such videos on insightful customer engagement strategies from other #GROWTH events, visit https://www.hashgrowth.org/

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