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About Salesforce Customer Service AI: Improve agent productivity and improve customer experiences by integrating AI directly into workflow. Protected by the Einstein Trust Layer, our AI solutions provide conversational, predictive and generative capabilities to provide relevant answers and create seamless interactions. With Einstein Copilot, your AI assistant for CRM, you can empower service agents to deliver personalized service and reach solutions faster than ever. Einstein 1 Service Cloud has everything you need to scale now and drive immediate value. Ready to integrate AI into your customer service?
More information: https://sforce.co/3AgCsSb
More service AI use cases: https://youtu.be/gHipKikHlXg
Learn more about Data Cloud: https://youtu.be/89_srdV0pwo
Learn more about AI for CRM: https://youtu.be/gyntqFsmsTM
What is Einstein 1: https://youtu.be/ZU4o1yCTFKw
00:00 – Customers want convenience
00:31 – Benefits of using Salesforce AI for customer service
01:00 – What is a knowledge base?
01:14 – Benefits of using AI in your knowledge base
02:04 – Self-service & Salesforce AI demo
02:54 – Service Agent and Salesforce AI demo
06:37 – Service Leader & Salesforce AI Demo
Sources:
Customer wants convenience: CMSWire 2024
Simplyhealth accelerates healthcare accessibility with Salesforce AI: https://www.salesforce.com/news/stories/simplyhealth-ai-data/
#Salesforce #AI
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About Salesforce:
Salesforce is the #1 AI CRM, helping companies connect with customers in a whole new way. Our product portfolio, Einstein 1, brings together the best CRM apps with trusted AI and data on one integrated platform, so companies can grow their relationships, productivity and business results – all at the same time in our new age of artificial intelligence.
Salesforce is proud to be an industry leader, but we're even prouder to be leaders in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality and sustainability, Salesforce is more than a company: we are a platform for change.
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