Ready to raise the bar for customer experience with AI chatbots, but don't know where to start? You have arrived at the right place. With so many options available on the market, choosing the right option for your business can be overwhelming. In this video, you'll discover how to build an AI-powered customer service chatbot and what essential features to look for.

Here are the questions to ask when evaluating an artificial intelligence chatbot for your contact center. Let's discuss them in detail with real-life scenarios in this video.

Chapters:
0:00 Introduction
0:30 Feature 1: Do you get a no-code build?
0:44 Feature 2: Does the chatbot get context? Example scenario
1:40 Feature 3: Will it be deployed on all channels at once?
2:14 Feature 4: Is your bot customizable?
2:35 Feature 5: Does this include insight-driven reporting?
3:00 Summary of features to look for in an AI chatbot for customer service

In this video, we dive into how AI-powered chatbots can transform the way businesses interact with their customers online. You'll also learn the importance of providing your customers with a seamless, omnichannel experience and how the right chatbot can help you achieve this.

One of the first criteria to evaluate is whether or not the customer service chatbot is a no-code chatbot. It may not seem like a necessity at first, but it will save you time and effort in implementing it. Your chatbot should also have superior sentiment analysis to identify context. This criterion determines whether or not the chatbot's conversations with customers resemble human interaction to alleviate the pressure on contact centers.

Your chosen AI chatbot platform should also be deployed across all channels at once to reduce customer wait time on high-volume channels such as live chat and instant messaging. Your AI-powered bot should also allow you to customize voice, visual, and interactive features so you can maintain brand consistency. Furthermore, a cross-channel transfer of insights and actionable customer information will significantly improve your customer experience, so you should check for the bot's reporting capabilities.

By the end of this video, you will clearly understand what to look for in an AI-powered chatbot and how to choose the best one for your business.

What are AI-powered chatbots?
Chatbots are nothing but computer programs that use artificial intelligence or AI to simulate conversations with human users. You've probably come across them in messaging apps, websites, or mobile apps. They can be of many types, such as rules-based chatbots like those used by Dominos to provide basic information such as order updates and frequently asked questions. Or text-based chatbots, which handle questions and facilitate transactions, or voice-based chatbots, such as Alexa or Google Home.

Chatbots not only help companies provide instant support 24/7 without increasing team size, but they also increase agents' productivity by freeing them from menial tasks and taking on more valuable work.

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Do you have questions, tips or ideas about how to build an AI chatbot to improve your customer service? Let us know in the comments below!

Want to learn more about AI-powered chatbots and how they can improve your contact center efficiency? Our bots provide contextual, multilingual support across 30 social and digital channels. Get to know Sprinklr's digital-first proactive customer service solution for the web and book a demo here: https://www.sprinklr.com/products/customer-service/

Also view our success stories in this blog: https://www.sprinklr.com/blog/customer-service-chatbots/.

About us:

At Sprinklr, our mission is to empower every organization in the world to make their customers happier.

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City, employees around the world work with more than 1,000 of the world's most valuable companies: global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
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