Generative AI powers live customer service agents with real-time access to information and in-the-moment coaching, helping them deliver excellent experiences on every call. Google's advanced contact center solutions provide virtual agents that perform smarter triage, make siled information accessible to live agents, and deliver customized experiences for each customer.

See an example reference architecture and discover more generative AI use cases https://goo.gle/genAIexamples

Learn more about Generative AI on Google Cloud https://goo.gle/genai

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