Improve your customer experience with customer journey mapping (including case study)
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In all my years of focusing on customer experience management, there is one practice that stands out from the others: customer journey mapping!
Watch this rich, detailed video to learn:
• How customer journey mapping will improve your operations strategy.
• My 'traffic light model' with which you clearly identify your strengths and opportunities for improvement.
• How I helped a dental practice revitalize the patient experience.
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