The customer service calling experience contains bottlenecks for both customers and businesses. AI tools, especially Conversational Virtual Agents, can address many of these challenges, but the technology is new and not yet widely adopted, meaning companies are missing out on higher customer satisfaction and lower contact center costs. Where are these pain points that can be addressed with Conversational Virtual Agents, and which ones can have the biggest impact on your business and customers?

In this webinar, held on December 15, 2021, we will cover:

– Insight into the current status of the caller and where friction typically exists

– Use cases where using Conversational AI Virtual Agents can alleviate these friction points to have the greatest impact

– The benefits Conversational AI Virtual Agents can bring to both your callers and your business

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