Incident vs. Problem: How to Distinguish and Manage It | Webinar | SoftExpert
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The goal of Incident Management is to restore service as quickly as possible to meet Service Level Agreements (SLAs), while the emphasis of Problem Management is on resolving the root cause of errors and finding permanent solutions.
Unfortunately, many organizations today do not manage incidents and issues accordingly, due to the confusion and fear that it will be a difficult or complicated process, when in reality it can be quite simple, especially if you use the right tools.
In this webinar we will discuss the difference between incidents and problems, as well as the steps for proactively identifying and managing them and how the right tools can make this process simple and easy.
Unfortunately, many organizations today do not manage incidents and issues accordingly, due to the confusion and fear that it will be a difficult or complicated process, when in reality it can be quite simple, especially if you use the right tools.
In this webinar we will discuss the difference between incidents and problems, as well as the steps for proactively identifying and managing them and how the right tools can make this process simple and easy.
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