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This IT service management tutorial video will take you through everything you need to know about the concept of IT service management. ITSM is the practice of providing IT services and supporting internal customers using people, processes and technology.
The IT Service Management Tutorial video covers the following topics:
0:00 – Introduction to the IT service management tutorial
0:40 – What is ITIL?
6:00 – What is ITSM?
7:52 – Key concepts of ITSM
17:20 – ITIL service lifecycle.
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About ITIL 4 Foundation Certification Training
This ITIL certification introduces students to ITIL V4 certification, the latest version of the ITIL 4 exam, to understand and improve an IT-enabled business. This ITIL V4 certification training will help you understand the concepts, languages, best practices and processes used in the ITIL 4 lifecycle.
ITIL Certification Course Overview
This ITIL 4 foundation will provide you with an understanding of the ITIL 4 framework, the core concepts and terminologies of the ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 has evolved to adopt modern technologies and operational processes, as well as the necessary concepts in a service management framework.
Key features of ITIL training
19 PDUs for self-paced learning
22 PDUs for online classroom flexi pass offered
30 end-of-chapter quizzes and 2 industry case studies
Four simulation exams
Exam voucher included
Advantages
The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and improve the quality of IT Service Management. ITIL-certified professionals can earn up to 40 percent more than their non-certified colleagues.
Eligibility
This ITIL V4 certification training is best suited for IT managers, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service professionals, quality analysts, application management and development teams and IT managers . Earning the ITIL V4 Foundation certification is available to both seasoned IT professionals and those just beginning their IT careers.
Requirements
Students must have a bachelor's degree or high school diploma.
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