https://www.sysaid.com/cookingit/what-is-it-asset-management
With so many acronyms in the technology world, you may stumble over the latest term. ITAM is the abbreviation of IT Asset Management. In layman's terms, it is a software program that allows you to track complaints, upgrades and system history. Discover the benefits of these advancements as you grapple with dozens of computers in your business every day.

Assets mean different things:
Assets are more than just the servers in a back room. Your company has software, hardware, chairs, desks, keyboards and other items that qualify as assets. All of these items go to IT asset management for control within the company.

To identify a user's situation:
ITAM includes incident management. One user complains about an installation error at his or her desk. You can quickly look up the user's assigned assets in the system. This information tells you about disk space and other features. You discover that the person just needs to free up some hard drive space. The problem is solved within minutes.

Designate patterns:
Discovering patterns within hundreds of assets is difficult, but not with ITAM software. Problem management is easy when multiple users complain about the same problem. Look up the history of these assets to find a common denominator. A faulty software update could be the culprit.

Changes that have been implemented with care:
Changing any aspect of a company's hardware or software can present multiple problems. Change management helps you prepare for transitions by looking at operating system versions and other features. If a handful of users are running different operating system versions, resolve this issue before upgrading the entire company.

The beauty of IT asset management is that complex data is housed on one platform. With one click of your computer mouse you can see the company's full range of computers, along with their warranties and ages. Manage depreciation, repairs and replacements via ITAM. It's built into the service program you use for everyday computer problems.
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View SysAid's helpdesk and ITSM software: https://www.sysaid.com/
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