Customer focus must be embedded in the company culture so that every employee works to create an unforgettable customer experience, says Nicola Fox, Freelance CRM & Loyalty Manager at Fine Tooth Comb.

Full video here –
https://www.hashgrowth.org/video/customer-retention-how-to-get-it-right/

In the full video, the panel speakers discuss:
– Customer focus as an integral part of the corporate culture
– Insight versus actionable insight; answering the 'So what?' ask
– Loyalty programs as branding

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For more such videos on insightful customer engagement strategies from other #GROWTH events, visit https://www.hashgrowth.org/

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