Today we are all part of the touchscreen generation. As a result, we have fewer face-to-face interactions and our people skills are eroding. There is absolutely no greater skill that can be acquired and continually worked on that can have a greater impact on us personally and professionally than the ability to instantly connect with others, whether an acquaintance, customer, colleague or colleague. a total stranger. International consultant and bestselling author of three books on customer service. His latest book, The Customer Service Revolution (Greenleaf Books 2015), immediately became number 1 on Amazon. John works with world-class companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, Chick-fil-A and many more.

John not only talks about it, he also lives it, as a very successful entrepreneur of two companies. John Robert's Spa, a chain of luxury locations in Cleveland, has been repeatedly named one of the Top 20 Salons in America; and The DiJulius Group, a consulting firm focused on changing the world by creating a customer service revolution. John will demonstrate how we can make customer service our biggest competitive advantage and make price irrelevant! This talk was delivered at a TEDx event in the TED conference format, but independently organized by a local community. For more information, visit https://www.ted.com/tedx

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