Mock Call Script with Call Flow Guide: Hotel Booking Part 2
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This is a mock call recording for booking with a detailed, step-by-step explanation for each part of the call flow. I have also brought product knowledge with me, so that you can train yourself to think like a call center agent.
UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0
DO NOT view this mock call as an outsider. Treat this like a real call from a real customer and you'll have a better chance of passing your fake call and improving your call handling skills.
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