Navigating evolving telecom trends: anticipating customer needs
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Anjali, host of /"CX Excellence Chats with Anjali,/" highlights the changing landscape of consumer preferences in the telecom industry. Despite the industry's focus on voice services, data consumption has skyrocketed in recent years, along with the rise of OTT platforms.
Join the conversation as Anjali explores strategies to anticipate customer needs and deliver products and services that align with evolving behaviors and expectations in the telecom industry.
Contact Anjali:
LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/
Email: [email protected]
Website: https://www.c-xcel.com
#TelecomTrends #Customer Expectations #DataConsumption #OTTPlatforms
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