(December 4, 2014) American retail robot
SOURCE: AP TELEVISION
RESTRICTIONS: FOR TECHNOLOGY CUSTOMERS ONLY
LENGTH: 2:42

AP Television
San Jose, California, USA – December 2, 2014
1. In the middle of OSHbot speaks to an employee
UPSOUND: (English) OSHbot
/"I'm OSHbot. I can help you find things in the store, what are you looking for today?/"
2. Close the OSHbot screen and the store card will appear
3. Center of OSHbot moves down the aisle
4. Closing robot arriving in the right area
UPSOUND: (English) OSHbot
/"I think I'm here./"
5. Close the screen with the desired flat-head screw
6. In the middle of the employee's opening with the requested screen
7. SOUNDBITE: (English) Kyle Nel, executive director of Lowe's Innovation Labs
/"OSHbot is an autonomous navigation robot, and it does a lot. I think what stands out most to people is that it can help you find everything in the store./"
8. In the middle of rotating the robot
9. Next to the robot moving down the aisle
10. Close-up low shot of the robot wheels turning into a corner
11. Tracking shot of robot moving down the aisle
12. SOUNDITE: (English) Marco Mascorro, CEO of Fellow Robots
/"So maybe five years ago it would have been a little crazy to do something like this. Now we're at the point where we think we're on the cusp of doing a lot of customer service robots and autonomous robotics and so on . on./"
13. Wide Exterior of Orchard Smooth Hardware Store
14. Many employees who help the customer at the checkout
15. Middle of employee helping customer with chains
16. SOUNDBITE: (English) Vince Tripp, customer, vox pop
/"I think it's ideal. They've clearly expanded their inventory to a capacity where the staff is struggling to help customers. So if you're looking for unique items, something like this is ideal./"
17. Middle of engineers inspecting robot while looking at laptop
18. Closing robot screen reading: (English) /"I think I'm here/"
19. Closing the robot's cameras
20. SOUNDBITE: (English) Bruce Levitin, vice president of operational readiness, Orchard Supply Hardware
/"It is not at all intended to reduce our workforce. Our greatest asset is our employees, and all it is is a tool for our employees to provide a higher level of service./"
21. Mid-low shot of robot taking employee to desired location
22. Closure of robot base with Fellow Robots logo
23. Turn to the right of the robot moving through the store
INITIATE:
Talking, rolling robots are the latest sales tool at a California hardware store.
The bilingual bots can help customers find the most obscure items in the store, easing pressure on busy staff.
STORYLINE:
The robots are coming.
This California hardware store is testing whether new wheeled robots can improve customer service, such as helping a customer find a match for something as simple as a screw.
Four robots are being tested in Orchard Supply Hardware.
The robots, called OSHbots, have two large touch screens on either side and wheels to help them move.
Kyle Nel, executive director of Lowe's Innovation Labs, explains: /"OSHbot is an autonomous navigation robot, and it does a lot. I think what stands out most to people is that it can help you find anything in the store./"
They are equipped with 3D cameras so they can scan and identify items. And customers can search on their screen for items they want to purchase. The robot can then guide them to the aisle where an item is located.
The robots also have a database of the inventory in stock in the store, so they can let customers know if something is out of stock or not.
The robots can speak English and Spanish.
Customers in the store love the robots and take the pressure off the staff.

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