SOP: Roles and responsibilities of service managers

See related blog post for more information: http://blog.smallbizthoughts.com/2012/06/sop-friday-service-manager-roles-and.html

Hiring the right service manager could be the most important hire in your company!

Timeline
00:00 Roles and responsibilities of the service manager
00:18 Most important role in your company
01:12 Make sure you are profitable
01:53 Goal setting is serious work
02:10 Weekly tasks
02:44 Daily tasks
03:23 Service manager must be a mentor
04:01 Coordinate schedules
04:24 Manage the backlog
04:55 Perhaps the most important recruitment
05:01 Call to action

More information at http://www.sop4smb.com

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