There are essentially two primary approaches to scaling a business. The first method involves increasing the number of staff or employees tackling the problem. By adding more individuals, the company aims to generate higher revenues or effectively address a wider range of issues, especially in areas such as customer support. The second strategy, on the other hand, revolves around leveraging the benefits of systems and artificial intelligence (AI). By implementing efficient systems and AI technologies, companies can achieve economies of scale. This means that instead of hiring additional staff, tasks and processes can be automated and streamlined through the use of systems. This approach offers the benefit of optimizing resources and operations without relying solely on expanding the workforce. In essence, companies have a choice between manpower-driven growth and the strategic implementation of technology to improve efficiency and productivity in a scalable manner.

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