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A service catalog and workflow are two essential components in IT service management and business operations. Let's break down each concept:
Service Catalog:
Definition: A service catalog is a comprehensive list or database of IT services that an organization offers to its employees or customers. It provides a centralized and structured overview of the available services, along with relevant details such as service descriptions, service levels, prices (if applicable) and application processes.
Goal:
Visibility: It offers transparency in the services provided by the IT department or the organization.
Standardization: Helps standardize service offerings and ensures consistency in service delivery.
User Empowerment: Allows users to easily discover and request services based on their needs.
Example: A service catalog can include items such as software installations, hardware requests, account access, and other IT-related services.
Work flow:
Definition: A workflow is a series of connected steps or tasks that represent a business process. It outlines the sequence of actions required to complete a specific task or achieve a specific result. Workflows are designed to streamline and automate processes so that tasks are completed in a systematic and efficient manner.
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