This Invensis Learning video on /"Service Operations Management/" explains the processes and functions of Service Operations. It also explains why ITSM is important.

Areas treated:
1 Introduction
2. Service operational processes and functions
3. Understand IT operations and improve service operations (SO).
4. Value of IT for companies and service providers
5. ITSM, IT modernization, managing and delivering IT services (including CSI, knowledge management and succession planning)
6. How to maintain stability while allowing for change
8 Questions and answers

#ServiceOperationsManagement​ #itil4 #ITSM​ #invensislearning ​

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