D. Brent Chapman, Slack

At Slack, we deliver more than 150 million messages per minute at peak times. A fraction of those messages are us, managing incidents that impact the same platform that so many have come to rely on to manage their own incidents. How do we deal with dozens of incidents per week, large and small, of which most users are never aware? Find out how we made incident management a core skill for everyone on our engineering team: where we are, how we got here, and where we're going.

View the full SREcon21 program at https://www.usenix.org/conference/srecon21/program

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