Process modeling of several key customer-facing, end-to-end process flows defined by TMForum.org, and how they can be composed of eTOM process elements: Request-to-Answer, Order-to-Payment, From Use to Payment, from Problem to solution

Slide presentation: http://www.slideshare.net/RobertBratulic/telecommunication-business-process-etom-flows
Blog: https://modelitics.wordpress.com/2015/07/06/etom-process-flows-not-just-hierarchies/

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