You may think you're a good listener, but common behaviors such as nodding and saying "mm-hmm" can make the speaker feel unheard or rejected. The truth is that mastering the art of listening also involves a whole host of other skills. You have to do more.

00:00 You may think you're a good listener, but…
00:52 …here's how to be a “trampoline” listener.
01:25 Question 1: How do I usually listen?
01:50 Question 2: Why should I listen now?
02:35 Question 3: Who is at the center of the conversation?
02:54 Question 4: What am I missing?
04:30 Question 5: Am I getting in my own way?
05:08 Question 6: Am I in an information bubble?
06:04 Okay, let's check it out.

The advice in this Harvard Business Review Guide comes from these articles:
https://hbr.org/2022/05/whats-your-listening-style
https://hbr.org/2016/07/what-great-listeners-actually-do
https://hbr.org/2021/03/are-you-really-listening
https://hbr.org/2014/04/what-gets-in-the-way-of-listening

Produced by Amy Gallo, Jessica Gidal and Scott LaPierre
Edited by Jessica Gidal
Video by Andy Robinson
Design by Riko Cribbs, Alex Belser and Karen Player

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