https://www.doncrawley.com There are six steps that must occur in every technical support call to be successful. In this customer service how-to video, IT author and speaker Don R. Crawley explains the six steps and provides an example of a technical support call. Target group: All personnel who deal with customers and end users, including helpdesk personnel and customer service representatives.

Don Crawley brings humanity to the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog and a podcast. His work revolves around people skills for IT people, including IT customer service, teamwork, communication and compassionate leadership for IT managers and supervisors.

Most of Don's material is created in response to questions and comments he receives from clients, meeting planners, audience members, and members of the Compassionate Geek community. That's why he invites you to subscribe and ask any questions you have about customer service, communication or leadership or leave a comment.

Read more about Don's work at https://doncrawley.com

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