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In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps required during a technical support session. This customer service training video includes a demonstration of a support desk agent assisting an end user. From the initial greeting to resolution confirmation, using these six steps will ensure your technical support reflects well on both you and your organization.

#customerservice #helpdesk #servicedesk

Learn the six steps for a successful technical support session: https://youtu.be/OiC4gUa3xak

Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo

Here are four magical customer service phrases (What to say in almost any situation): https://youtu.be/TqYT8A7ybNo

What is Compassionate Geek?

The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It is also an online customer service training for IT professionals, including IT customer service training videos and more.

More information can be found at: https://CompassionateGeek.com

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