Customer support services are crucial to a company's success, especially in today's customer-centric competition, as Microsoft claims that 58% of US customers will switch brands due to poor customer service.

Customer support services assist customers in using a company's products or services, mainly consisting of technical customer support. Industries such as SaaS, IT and e-commerce companies tend to use customer support services most often, with services ranging from telephone support to email and chat solutions, self-service knowledge bases and personalized customer service, such as social media customer support. .

Customer support and customer service are used interchangeably, but there are important differences. Customer support is only present when a customer needs assistance, while customer service is present throughout the customer life cycle.

The approach to customer needs is also different, with customer support being reactive and customer service proactive. The most in-demand customer service services today are phone support, email, and chat support.

Learn more about the top 3 customer support services you need to increase customer satisfaction here: https://manilapros.com/blog/customer-support/top-3-most-in-demand-customer-support-services-you- can -outsource-today

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