| Channel | Publish Date | Thumbnail & View Count | Download Video |
|---|---|---|---|
 | Publish Date not found |  0 Views |
Information technology service management (ITSM) is the implementation, regulation, management and delivery of IT services, policies and procedures within a business. This includes everything from planning, creating, delivering and supporting IT service requests.
ITSM practices are how IT teams manage the end-to-end delivery of services to the customer and are critical to the customer journey and operational efficiency within the business. ITSM can also impact the employee experience by automating redundant tasks and streamlining workflow.
CHAPTERS
0:00 – ITSM introduction
0:51 – What is ITSM?
1:07 – ITSM key features
1:51 – ServiceNow
2:45 – BMC helix
3:26 – SolarWinds Service Desk
4:05 – Cherwell Service Management
4:37 – Visit our website for more info!
Original article: https://technologyadvice.com/blog/information-technology/itsm-tools/
Written by: Tamara Scott
Presented by: Kyle Heildebrand
Edited by: Miguel Potestades
Imagery courtesy of ServiceNow, BMC Helix, SolarWinds and Cherwell.
OUR WEBSITE:
https://technologyadvice.com/?utm_sourceyoutube.com&utm_mediumdescription&utm_contentitsm-2022&utm_termbuyer&utm_campaignreview
LINKEDIN: https://www.linkedin.com/company/technologyadvice
TWITTER: https://twitter.com/Technology_Adv
The business technology market is diverse, and most buyers struggle to determine which options are best for them. At TechnologyAdvice we believe that this does not have to be such a challenge. That's why our team is dedicated to creating quality connections between buyers and sellers of enterprise technology.
#ITSM #SoftwareReview
Please take the opportunity to connect and share this video with your friends and family if you find it helpful.
