TOPdesk Do you use ITIL as your holy book?

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Do you use #ITIL as your holy book?

You should not.

Yes, IT frameworks such as ITIL provide useful guidance if you want to improve your IT processes.

But they are not the answer to everything.

Remember: ITIL, like any other ITSM framework, is a means to an end – not the end in itself. Before you commit 100% to it, ask yourself: what are you trying to achieve? And does ITIL help you with that?

If the answer is yes: great.

If not, adapt ITIL to meet your organization's specific needs and requirements, or look for other best practices that will help your IT department achieve its goals.

What do you think of ITIL? Let us know in the comments!

#TOPdesk #ITSM #shorts

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Want to know more?

Discover how TOPdesk does ITSM here: https://bit.ly/3C9dLWY

Or find out what other ITSM terms really mean:

What is ITIL? https://bit.ly/3AoCbdy

What is incident management? https://bit.ly/3PrZkjB

What is change management? https://bit.ly/3bVbGTE

What is knowledge management? https://bit.ly/3QNsnPE

What do these 26 IT service management terms mean? https://bit.ly/3PpUaoj

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