What is OSS and BSS in telecom? This video explains what Operations Support Systems and Business Support Systems are in the telecom industry.
OSS and BSS in telecom play a critical role in supporting the digital experiences we all enjoy today. Although you may not have heard of them before, OSS and BSS are the software applications used by telecom providers to keep the global telecommunications network running smoothly every day.

If you ask:
• What exactly does OSS/BSS support?
• Who do they support? And
• Why?
Then watch this video to find out.

Using basic principles, we explain why OSS and BSS solutions are so essential for telecom organizations. We describe who communicates with them – the people and work groups – and how OSS and BSS help streamline the work they all do.

You will notice that the word /"support" appears in both OSS and BSS. These solutions provide such comprehensive support that without them it would be virtually impossible to manage today's ever-changing, complex networks.

OSS – Operations Support Systems, help manage and operate the network infrastructure. This includes tasks such as network design, planning, service provisioning, inventory, network health/performance management, and troubleshooting. These are often back-end systems used by operational staff.

BSS – Business Support Systems, on the other hand, focus on customer-facing processes such as order management, product management, invoicing and customer relationship management (CRM).

The next time you use your phone or device, order a service, experience a network outage, pay a bill or encounter any other telecom interaction, you can rest assured that OSS and BSS are working hard behind the scenes to ensure that you can continue to enjoy your phone or device seamlessly. favorite digital experiences.

SunVizion is a brand of OSS/BSS products supplied by Suntech.
More about SunVizion: www.sunvizion.com

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